When do I receive my order?
The delivery time depends on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and shipping times vary. Standard Shipping: Estimated delivery within 12-15 business days.
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status. If you have any questions, feel free to contact our support team.
When will I receive the invoice for my order?
You will receive the invoice for your order via email as soon as your payment is processed and the order is confirmed. If you do not receive it within a few minutes, please check your spam or junk folder.
Additionally, you can download your invoice from your account dashboard under the "Orders" section. If you need further assistance, feel free to contact our support team.
How long will my order take to be delivered?
The delivery time depends on your location and the shipping method selected at checkout. Here’s an estimate:
Standard Shipping: 12-15 business days
Orders are typically processed within 1-3 business days before shipping. Once your order is dispatched, you will receive a tracking number to monitor your delivery status.
For exact delivery times, please check your order confirmation email or contact our support team.
Live chat support available?
Currently, live chat support is not available. However, you can reach us via:
Email: cookerchopper@gmail.com
Phone: 00447575826119
Contact Form: Available on our website
Our support team is available Monday to Friday, 9 AM - 5 PM, and we will respond as soon as possible.
Where can I subscribe to your newsletter?
We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time.
Where can I edit my billing and shipping address?
If you created a new account after or while ordering you can edit both addresses (for billing and shipping) in your
Can I order a free sample copy of a magazine?
Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the publisher directly.
Are unsold magazines sent back to the publisher?
We usually sell all copies of the magazines offered in our shop. Some publishers and distributors offer the retailer the option of returning any unsold magazines. However, because our range includes magazines from countries such as Australia, the USA and the United Kingdom, sending them back would involve considerable effort in terms of logistics and would also be very expensive. We therefore choose not to return any unsold magazines. At the same time, this allows us to also offer our customers older or out-of-print magazines.
Where can I find your disclaimer and privacy policy?
All data will be treated as strictly confidential and will not be disclosed to third parties. Take a look on our disclaimer and Privacy Policy.
What payment methods do you accept?
We accept a variety of payment methods, including:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Bank Transfers (if applicable)
Cash on Delivery (COD) (if available in your region)
What is your refund policy?
If you are not satisfied with your purchase, you can request a refund within 5 days of receiving your order. The item must be unused, in its original packaging, and accompanied by proof of purchase. Refunds will be processed to the original payment method once the return is approved.
Do you offer installment payment options?
Currently, we do not offer installment payment plans. However, you can check with your bank or payment provider for any available financing options.
